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• –Have a better understanding about how confrontations occur and how to deal with them
• –Be more confident in your abilities, but aware of your limitations
• –Be a more effective member of your team
• –Feel better able to face difficult and highly stressful situations
• –Keep a clearer head when under pressure
• –Feel less fear of the unknown
• –Recommend the course to all your friends (Hey we’ve all done it - that’s how we became instructors!!)